Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Contact information you provide, such as your name, phone number, email address, and mailing or service address.
• Service preferences, such as the type of internet, TV, phone, or security service you're interested in and your preferred provider.
• Communications you send us, including messages submitted through our lead form, email, or phone calls.
• Technical information collected automatically when you visit our website, such as IP address, browser type, device information, and pages visited, often through cookies and similar technologies.

2. How We Use Information

We use the information we collect to:

• Respond to your inquiries and compare available service plans for you;
• Connect you with our authorized provider partners;
• Communicate with you by phone, email, or text about your inquiry, quote requests, appointment scheduling, and installation or account updates;
• Improve our website and services; and
• Comply with legal obligations.

3. SMS & Text Messaging Program

If you provide your mobile phone number and opt in, LynxFiberTV may send you SMS text messages related to your service inquiry, quote requests, appointment scheduling, and account or installation updates.

• Message frequency varies based on your inquiry and may include multiple messages related to your request.
• Message and data rates may apply based on your mobile carrier plan.
• Consent to receive SMS messages is not a condition of purchasing any service.
• To opt out at any time, reply STOP to any text message you receive from us.
• For help, reply HELP to any text message, or contact us at 888-530-4453 or fernando@lynxfibertv.com.

Mobile opt-in information and mobile phone numbers collected for SMS purposes are not shared with third parties or affiliates for their own marketing purposes. SMS messages you receive come only from Pacific Lynx Connections, not from the providers we compare. See our SMS Terms & Conditions for full program details.

4. How We Share Information

We may share your information with our authorized provider partners so they can follow up on the service plans you're interested in. We may also share information with service providers who help us operate our business (such as hosting or communications platforms), or when required by law. We do not sell your mobile opt-in information, and we do not share your mobile number with third parties for their own marketing purposes.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to understand how visitors use our site and to improve your experience. See our Cookie Policy for details on the types of cookies we use and how to manage your preferences.

6. Data Retention & Security

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. We use reasonable administrative and technical safeguards designed to protect your information, though no method of transmission or storage is completely secure.

7. Your Rights & Choices

Depending on where you live, you may have rights to access, correct, or delete your personal information, or to opt out of certain uses. California residents should also see our California Privacy Policy and our Do Not Sell My Information page. To exercise any of these rights, contact us using the information below.

8. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

10. Contact Us

Pacific Lynx Connections
2220 Otay Lakes Rd #502-329, Chula Vista, CA 91915
Phone: 888-530-4453
Email: fernando@lynxfibertv.com